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Store Policy

Customer Care

We are committed to providing a seamless and enjoyable experience for every customer. If you have any questions, concerns, or feedback regarding your order or our products, our customer care team is here to help.

  • Response Time: We aim to respond to all inquiries within 24–48 business hours.

  • Order Support: Assistance with order tracking, modifications, or cancellations is available within a limited time after purchase.

  • Returns & Exchanges: If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, provided the item is unused and in its original condition.

  • Contact: Please reach out via supportveilonforge@gmail.com and include your order number for faster assistance.

Wholesale Inquiries

We welcome partnerships with retailers and distributors who align with our brand values.

  • Eligibility: Businesses interested in carrying our products must provide valid business credentials.

  • Minimum Order Requirements: Wholesale orders are subject to minimum purchase quantities.

  • Pricing & Catalog: Approved partners will receive access to our wholesale pricing, product catalog, and ordering guidelines.

  • How to Apply: To inquire about wholesale opportunities, please contact us at supportveilonforge@gmail.com with your business details, including store name, location, and relevant information.

Privacy & Safety

Your privacy and data security are important to us. We are committed to protecting your personal information and ensuring a safe shopping experience.

  • Information Collection: We collect only the necessary information required to process your order and improve our services (e.g., name, email, shipping address).

  • Data Protection: All personal data is securely stored and protected against unauthorized access.

  • Third-Party Sharing: We do not sell or trade your personal information. Data may be shared only with trusted partners (such as payment processors and shipping providers) to fulfill your order.

  • Cookies & Tracking: Our website may use cookies to enhance your browsing experience and analyze site traffic.

  • Your Rights: You may request access, correction, or deletion of your personal data at any time by contacting us.

Payment Methods

- Credit / Debit Cards
- Stripe

- Online Payments

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